Customer Testimonials

I have had the best experience with Jim Ellis Cadillac, particularly Jack Landau. He was attentive, kind and helpful. He is knowledgeable about the Cadillacs product, specifically the Escalade we purchased. I would definitely recommend.

Absolutely Great deal, Jack Landau was great will be back for the Escalade iq.

Highly recommend. Did a trade with Jack over at Jim Ellis Caddiliac. Everything came up roses!

Our experience was absolutely fantastic! Our salesman, Jack, was outstanding from start to finish. He was extremely knowledgeable about the Cadillac OPTIQ we purchased, and his professionalism and customer service were truly top-notch. If you're heading to Jim Miller's Cadillac, I highly recommend asking for Jack. Without a doubt, he'll take great care of you! I also want to give special recognition to Patrick, the General Sales Manager (GSM). Absolutely fantastic guy who genuinely cares about his customers and their experience. **Great people, exceptional service, and an overall outstanding buying experience!**

Hi Jack Landau has great customer service. He is very knowledgeable of Cadillac inventory. Very friendly and helpful. Go buy a Cadillac from Jack.

Zane was probably the most down to earth, most accommodating person I’ve had the pleasure of buying a car from! I’d definitely recommend him. He made it happen for me 🤍 so nice of him to get that bow for my pictures too ☺️

Zane was very knowledgeable and professional while assisting us with our purchase. I plan to do future purchases and recommend him to my associates.

Zane was very responsive, patient, and accommodating. He worked with me for weeks to identify the perfect vehicle

Jason was the best hands down! If your’re shopping for a new car Jim Ellis is the place to be! Ask for Jason!

Jack L. is a wonderful sales agent. He is very dedicated to the customer. He made sure to get me access to the car on multiple occasions so I could test drive the vehicle. He advocated on my behalf for available incentives and add-ons. He went above and beyond to make sure that all agreed upon components were delivered. Jack will get back to you with answers to your questions. He will not rush you, and he will ensure you have a guest experience that leaves you pleased. Feedback to the dealership as an entity would be to adopt Jack’... Read More

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Google - Nov 5, 2026

Jack L. is a wonderful sales agent. He is very dedicated to the customer. He made sure to get me access to the car on multiple occasions so I could test drive the vehicle. He advocated on my behalf for available incentives and add-ons. He went above and beyond to make sure that all agreed upon components were delivered. Jack will get back to you with answers to your questions. He will not rush you, and he will ensure you have a guest experience that leaves you pleased. Feedback to the dealership as an entity would be to adopt Jack’s valuing of the guest experience over solely making a sale. Full transparency on all numbers is highly impactful. A customer should not face surprise numbers after leaving the sales manager and engaging with the finance manager. Whatever numbers and prices discussed and agreed upon with the sales manager, such as what is covered in the money down and monthly payments, should not change dramatically by the time the customer meets with the finance manager. Because of advancements in technology offerings in vehicles, I would advise to ask the customer what technology interfacings they are used to in their current vehicle or what they would desire in a new vehicle - such as Apple CarPlay, MirrorLink, or Android Auto. Customers may not be aware that the vehicle manufacturer has dropped some infotainment interfacing features that were available in previous models. Current technology is exciting but changes by manufacturers has also left customers making trade-offs for tried and tested tech features that make the driving experience pleasant and simplified. Newer tech is not always better tech, so please be very transparent about what is not available vs. what used to be available and as compared to other makes/models even within the same manufacturer. I did not like being surprised - just as I was driving a paid for car off the lot - that the car did not have the infotainment interfacing I preferred and wanted. It severely dampened my experience and has had me questioning if the car is truly the car for me. Since a cooling-off period or a right to return a vehicle after purchase is not offered, the sales team should want to provide a guest experience that details for the customer if there are options to get a good feel for the car before making a final decision - such as driving the car home to see how it fits in the garage or driving the car alone without the sales agent - these thoughtful and curated experiences improve so much of how a customer feels about the car and the dealership.

I had an excellent experience working with Alex Jim, Chris Englin, and Brandon at Jim Ellis Cadillac! These guys went above and beyond to make sure everything went smoothly. Their professionalism, knowledge, and outstanding customer service really stood out. They made the entire experience easy, enjoyable, and stress free. I truly appreciate their time, help, and dedication. I highly recommend these guys to anyone looking for a great experience at Jim Ellis Cadillac. Thank you all for the outstanding service!

Jason was great and I’m happy with the rate and customer service.

My experience with Jason was great and I did make the purchase 2019 Ram 1500. Lamartine

I had an exceptional experience at Jim Ellis Cadillac! My service advisor, Loston Fudd, was absolutely phenomenal! He was professional, kind, efficient, and truly went above and beyond to ensure I had a great experience. He consistently kept me updated on my vehicle's status, communicated clearly, and made sure I was well-informed throughout the entire process. It's refreshing to receive this level of customer service and to work with someone who genuinely takes pride in making sure customers feel valued and taken care of. Loston exceeded my expectations, and I sincerely appreciate his outstanding service and professionalism. I ... Read More

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Google - Nov 3, 2026

I had an exceptional experience at Jim Ellis Cadillac! My service advisor, Loston Fudd, was absolutely phenomenal! He was professional, kind, efficient, and truly went above and beyond to ensure I had a great experience. He consistently kept me updated on my vehicle's status, communicated clearly, and made sure I was well-informed throughout the entire process. It's refreshing to receive this level of customer service and to work with someone who genuinely takes pride in making sure customers feel valued and taken care of. Loston exceeded my expectations, and I sincerely appreciate his outstanding service and professionalism. I left Jim Ellis Cadillac pleased, happy, and completely satisfied. Thank you, Loston, for making my experience such a positive one! You are truly an asset to the service department! With that being said, I would like to be reassured that the service I paid for was actually done and completed on my vehicle.

Thank You Jack Landau. Great customer service and very attentive to my needs.

Wonderful experience with Sales Executive Zane Cobb. Total pleasure to deal with. He listens, is informative, knowledgeable, efficient and friendly. Highly recommend!

These guys are the cliche of used car dealers. First time I strayed from the Hendrick chain of dealerships. Never again. Deal was agreed and signed. Shortly after they backed out of everything they agreed to address. Do yourself a favor and shop elsewhere. A deal is certainly not a deal at Jim Ellis.

Just bought my first Cadillac! Jason Foster was amazing. He took me on a few test drives with my husband, was very patient when I had a broken wrist which made it take a while to get through the test drive process, and gave us all the time we needed to make a decision to buy. He provided excellent customer service, was not pushy, was very knowledgeable and has a great personality. Thank you, Jason and Jim Ellis Cadillac!

Jason was a great salesperson. We had two visits with him before we purchased our new vehicle, and he was very patient, friendly, and knowledgeable. Overall a good buying experience.

Jack amazing customer service got me in a great deal !!

Jack was great to deal with. Ask for him if you purchase a vehicle here.

Jason was awesome! Go see him. He’ll have you in and out! Appreciate it Jason!

Exceptional Very patient and thorough and attentive

I will never use this dealership to buy a car! I have never dealt with a bigger group of indifferent or incompetent employees in my life. I called and left my information with salesman Jason Foster explaining the advertised car I wanted from their website. He took my info and I never heard back until I reach back out by end of day. He they called me and asked the exact same questions as though we had never spoke. Then his “service manager” called me and I explained I was ready to lease their advertised car and also wanted a ... Read More

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Google - Oct 22, 2026

I will never use this dealership to buy a car! I have never dealt with a bigger group of indifferent or incompetent employees in my life. I called and left my information with salesman Jason Foster explaining the advertised car I wanted from their website. He took my info and I never heard back until I reach back out by end of day. He they called me and asked the exact same questions as though we had never spoke. Then his “service manager” called me and I explained I was ready to lease their advertised car and also wanted a price on two other models. Never heard back from him after leaving multiple messages. Now the car I wanted is sold. I will never so business with Jim Ellis Cadillac even if they offered me the car half price. Skip these idiots and go to a dealer that actually follows up with you. I see they don’t get great reviews either. Thank goodness Carvana and other websites are beginning to sell new cars and people can skip dealing with these idiots at dealerships that everyone hates anyway!

A friend of mine bought a 2027 Cadillac Escalade and I stopped by Jim Ellis Cadillac and met the most professional knowledgeable car salesman. Jack Landau very knowledgeable very courteous no pressure sale. did a great job educating me on the cars and the different models and took me on a test drive and I’m gonna be going back and talking to him further about the Cadillac Escalade.

Jack did a fabulous job.

Bought a new 2023 Escalade from this dealership along with insurance for a certain amount of oil changes. The first 2 oil changes I went in for was normal service, but the third oil change, which was a few weeks ago, is where things went wrong. I dropped off the Escalade in the morning, service department sent text that car was ready for pick up. When I get to my car, for some reason the clean up shop had left the protective plastic seat cover and paper floor mat in the car. I just thought somebody must have been in a hurry, ... Read More

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Google - Oct 17, 2026

Bought a new 2023 Escalade from this dealership along with insurance for a certain amount of oil changes. The first 2 oil changes I went in for was normal service, but the third oil change, which was a few weeks ago, is where things went wrong. I dropped off the Escalade in the morning, service department sent text that car was ready for pick up. When I get to my car, for some reason the clean up shop had left the protective plastic seat cover and paper floor mat in the car. I just thought somebody must have been in a hurry, so I got in the car and drove home. Later that evening, I decided to go out to dinner. When I got to the car, I decided to remove the plastic seat cover and paper floor mat. After that I went out for dinner and returned home. The next morning when I was getting in the car I notice the lower part of the backrest of the seat was scratched pretty bad. That was the "aha!!" moment, realizing why they left the seat cover on. At this point I realized that more than 1 person in the service department knew about the damage. That was on a Sunday and of course the dealership was closed, so I sent them an email with pictures and explanation. I figured I'd hear from them first thing Monday morning but, nope, I had to call. Talked to service department and they told me to bring the car back in, so they could evaluate the damage. I brought it in and the guy that I had dealt with on Saturday told me to wait a few minutes while he got the manager. I waited about 10 minutes and no manager yet so I asked the guy what happened to the manager, he replied that he had went on a test drive and would be back soon. Waited another 15 minutes and the guy told me the car that the manager was test driving broke down. He stated that the manager had told him to take pictures of the damage and the manager would call me later. I waited a full week with no reply. I guess they think this problem is just going to magically disappear. After that, I got in touch Cadillac customer care and they got in touch with the dealership. A few days later they told me that the dealership was denying responsibility, which brings me to writing this review. I don't know who runs and does the hiring around this dealership but they're terrible at both. All I can say is stay away from this place!!! My next step will be turn it in on my insurance and let them decide how to get their money back from the dealership.

Jack helped me with the purchase of a vehicle completely remote and they even delivered it to me over 2 hours away. Great communication and experience overall.

Helped my daughter purchase a vehicle recently and had the best experience at Jim Ellis Cadillac. Justin Perlino was friendly, patient and very knowledgeable while looking at multiple vehicles. My daughter fell in love with the first vehicle she test drove and we took it home the same day! Justin made the negotiation process easy and we felt like we paid a fair price for the car. I will definitely call Justin for all my future car buying needs as well as recommend him to family and friends! Than you again Justin!

Terrible Service and No Customer Support I purchased my new vehicle from Capital Cadillac in Smyrna, but I brought it to Jim Ellis Cadillac in Chamblee for service. My experience has been extremely disappointing. I purchased the vehicle with a 60,000-mile warranty, but the system shows only 50,000 miles. I have brought the vehicle in multiple times, yet the service department fails to properly address my concerns. Now they want to keep my vehicle for three days without providing a loaner car or covering my rental expenses. They leave me to deal with the inconvenience and costs myself. Once they have ... Read More

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Google - Oct 12, 2026

Terrible Service and No Customer Support I purchased my new vehicle from Capital Cadillac in Smyrna, but I brought it to Jim Ellis Cadillac in Chamblee for service. My experience has been extremely disappointing. I purchased the vehicle with a 60,000-mile warranty, but the system shows only 50,000 miles. I have brought the vehicle in multiple times, yet the service department fails to properly address my concerns. Now they want to keep my vehicle for three days without providing a loaner car or covering my rental expenses. They leave me to deal with the inconvenience and costs myself. Once they have your car, they seem to forget that you are a customer. Poor service, no accountability, and absolutely no support. This is unacceptable. I would not recommend Jim Ellis Cadillac in Chamblee to anyone.

Jason F helped us with our car- he was fantastic. Professional, personable, not pushy at all (car salesman get a bad rap) and super helpful! Go see him!

Zane was so helpful and showed us everything. Really went above and beyond to help. Helped us making a decision and took his time to explain everything to us. It showed he genuinely cared

Very smooth process for new vehicle. Everyone was fantastic.

Had a fantastic experience with Zane and Patrick up there. We drove two hours to come up and get our Cadillac and the process couldn’t have been any more straightforward or smooth. Just talk with these guys and give them a shot. It’ll be worth your time.

Ben and Willie did an excellent job answering questions and leading me to best car for our family. I enjoyed working with them!

Jack is a great sales person. Provided great customer service.

Definitely one of my worst car buying experiences. I felt like I was begging them to buy car or respond to me period. Going through all the steps to get everything finalized I’m the one that kept having to reach out to them and be like Am I all set? What’s next? Etc etc. The only person that was helpful was the Finance manager. Apparently a wire transfer takes over 4 hrs for this dealership. Maybe my car even gets delivered. I still haven’t heard anything from them. 🤷🏼‍♀️

Appreciate their low pressure approach. Allowed us to drive the cars we wanted to try, provided all the options and then let us be, it was refreshing. And the cars were REALLY nice. Definitely on my shortlist of cars and dealerships.

Jack was amazing. Honest and patient.

Jack was amazing and helpful we’re looking forward to working with him for all of our vehicle needs!

Buyer beware, in my opinion they use unethical sales (Alex Legrew) tactics. The car I was trying to buy was available up until I disclosed I had my own preapproved financing. He tried to push me to use their financing. Then the car was suddenly sold to someone else. If is smells like BS it is BS.

Jonathan Arante & Joe Maupin made the buying experience very easy, quick, and stress free. I highly recommend them.

I had a great experience purchasing my car with Justin Perlino. He worked diligently to answer all my questions and went above and beyond in negotiations. I would highly recommend the dealership and service! Thanks Justin!

Johnathan was attentive and provided all the information I needed to help me feel comfortable making this purchase.

I worked with Justin Perlino to purchase a used vehicle and had a great experience. Justin was very professional, very responsive and helpful along the way. To cap off my experience, Justin arranged for a home delivery of my vehicle. A pleasant car buying experience. I highly recommend requesting Justin if you visit Jim Ellis Cadillac.

My experience what great from start to finish. Mr.Justin P was helpful in so many ways. I am an out of state buyer and he made the process easy as if I was in state buyer. His communication and customer service was top of the line. I would recommend anyone who is in the car buying process to reach out to him. 10/10 definitely recommend!

My overall experience with Jim Ellis Cadillac was definitely subpar, especially considering the expectations I had for purchasing a vehicle from a Cadillac dealership. The experience started when I was picked up from the Atlanta airport by a driver from the dealership in the 2025 Chevrolet Tahoe I was purchasing. After leaving the airport, the driver pulled over and allowed me to drive the vehicle back to the dealership. It was at that point that I immediately noticed the vehicle had over 43,000 miles, despite being advertised and listed on my purchase agreement as having approximately 36,000 miles. That is a significant mileage ... Read More

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DealerRater - Oct 1, 2026

My overall experience with Jim Ellis Cadillac was definitely subpar, especially considering the expectations I had for purchasing a vehicle from a Cadillac dealership. The experience started when I was picked up from the Atlanta airport by a driver from the dealership in the 2025 Chevrolet Tahoe I was purchasing. After leaving the airport, the driver pulled over and allowed me to drive the vehicle back to the dealership. It was at that point that I immediately noticed the vehicle had over 43,000 miles, despite being advertised and listed on my purchase agreement as having approximately 36,000 miles. That is a significant mileage discrepancy—roughly 7,000 miles—and understandably, I was concerned. I documented the mileage by taking photographs for my records. The sales staff acknowledged the discrepancy, apologized, and stated that the dealership would issue me a $500 check as compensation for the mileage misrepresentation. Unfortunately, the concerns did not end there. I have now owned the vehicle for only two weeks, and I am already having to take it to a dealership for an oil change. In hindsight, I should have specifically requested the vehicle's service records before completing the purchase. However, I would have expected a vehicle being sold by a major dealership to have its routine maintenance current and to be properly serviced and inspected before delivery. The most disappointing part is that I traveled to Atlanta expecting a professional, transparent, top-tier dealership experience. Instead, I left feeling that I had to discover important information about the vehicle myself after the transaction was already underway. I understand that mistakes can happen, and I appreciated the sales staff acknowledging the mileage issue and offering compensation. However, when purchasing a relatively new vehicle from a reputable dealership, customers should not have to discover a 7,000-mile discrepancy or question whether basic maintenance was completed before taking delivery. Overall, this was not the level of experience I expected from Jim Ellis Cadillac, and unfortunately, it has significantly diminished my confidence in the dealership.

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Ben was great

Ben was really nice ….

I’ve bought several cars from Jim Ellis and always work with Mario! Always a GREAT car buying experience. Mario has always been super helpful, responsive and knowledgeable about all car brands! Very happy with my new to me Lyriq!

Purchased a $75k preowned certified vehicle that evidently didn't go through service or any type of check before being listed for sale. Never owned a Cadillac but I guess in the Lowcountry the dealerships always want customers to return. They normally give you some type of bag with a purchase. Got my keys and a vehicle with 13% of oil 😒 Sales Rep Jason was good that's why I gave a 3 🌟 Update Jason returned from vacation and sent everything and the oil was changed they just forgot to reset the light.

Jack was an incredible salesman - I will recommend anyone I know looking for luxury vehicles to him. Alex in finance was the man - super easy to deal with and extremely transparent. Phenomenal experience.

Ben was my salesman for a pre-owned GMC. He and his manager, Tim made the process smooth and easy.

Jack was Awesome!!! Very knowledgeable and accommodating with his sales style. Thanks Jack😁!

Jack Landau was extremely helpful. If you ever need help, ask for him and he’ll take care of you.

The car was listed as no reported accidents but after they had taken my trade in and I had given them a cashiers check it has been in not 1 but 2. Transmission is slipping and the windows dont work.

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Very very poor experience here. I have been a Cadillac customer for over 4 years and I have never experienced any type of rude behavior as a Cadillac customer. There is a certain standard that needs to be held when you are a certain customer. Barry Davis was a terrible experience. We let him know everything about our situation, and he even still did not care to contact us or even help us out with our situation. He was severely rude when spoken to and acted like he had no time. I seriously believe he picks and chooses who he wants ... Read More

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Google - Aug 25, 2026

Very very poor experience here. I have been a Cadillac customer for over 4 years and I have never experienced any type of rude behavior as a Cadillac customer. There is a certain standard that needs to be held when you are a certain customer. Barry Davis was a terrible experience. We let him know everything about our situation, and he even still did not care to contact us or even help us out with our situation. He was severely rude when spoken to and acted like he had no time. I seriously believe he picks and chooses who he wants to be cooperative with and who he wants to serve great customer service with. This left a bad taste in my mouth and the experience I had here at the Cadillac Dealership on Peachtree industrial in Marietta was disgusting and uncalled for. I literally called this dealership all week multiple times from different phone numbers and spoke with many people and escalated it to Barry Davis and he still had an unpleasant experience. He said the car needed to be picked up asap then he towed it the next day. Never gave us any true time frame. That’s not how you treat a Cadillac Escalade customer. That’s ridiculous.

This was a terrible experience, I spoke with several people at Jim Ellis they didn’t even have my correct information when I spoke with them, I literally begged Barry Davis for help Friday on my vehicle he schedule my appointment and in the next couple of days he tows my Cadillac Escalade. He was very very rude on the phone. He never called me to tell me my car was towed and now I have to pay 320$ to pick up my car. This dealerships does not care about their clients or your vehicles. I have asked for help, daily, ... Read More

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Google - Aug 25, 2026

This was a terrible experience, I spoke with several people at Jim Ellis they didn’t even have my correct information when I spoke with them, I literally begged Barry Davis for help Friday on my vehicle he schedule my appointment and in the next couple of days he tows my Cadillac Escalade. He was very very rude on the phone. He never called me to tell me my car was towed and now I have to pay 320$ to pick up my car. This dealerships does not care about their clients or your vehicles. I have asked for help, daily, I have called these employees daily. They had no communication with State Farm, even when State Farm attempted to reach out to them they never answered the phone.

DO NOT GO HERE. This dealership is rude and they do not care about you or your vehicle. There are much better Cadillac dealerships that will not talk to you in a rude way when all you were asking for is help. The manager, Barry Davis, was straight up rude and condescending when dealing with a vehicle that was suppose to be serviced.

I am very disappointed with my service experience at Jim Ellis Cadillac Peachtree. I own a Cadillac LYRIQ and last week my passenger side tail light stopped working twice with a "check rear light" warning on the dashboard. This is a serious safety issue - I cannot drive the car at night like this. I walked into the dealership hoping for a quick resolution and explained the issue to Service Advisor Naye Higgins. Instead of helping, I was told they don't have an EV specialist available right now and was given an appointment for Wednesday, almost a ... Read More

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Google - Aug 22, 2026

I am very disappointed with my service experience at Jim Ellis Cadillac Peachtree. I own a Cadillac LYRIQ and last week my passenger side tail light stopped working twice with a "check rear light" warning on the dashboard. This is a serious safety issue - I cannot drive the car at night like this. I walked into the dealership hoping for a quick resolution and explained the issue to Service Advisor Naye Higgins. Instead of helping, I was told they don't have an EV specialist available right now and was given an appointment for Wednesday, almost a week later. What is concerning is that this is a known issue with the LYRIQ per owner forums, and the dealer should be aware of it. This is also not the first time - I came in for service last month and was told the same thing about not having a specialist. My question is - why should customers buy an EV from Cadillac if the dealership doesn't have enough trained EV technicians to handle urgent safety issues? I expected much better from a Cadillac dealer. I hope management addresses the shortage of EV specialists.

If you do buy a used vehicle from this dealership, do not trust their word alone! Get anything that they promise signed and dated by the manager! I bought a 2016 Escalade ESV Platinum edition and it had white spots up front. I told them I would buy it if they would repaint the front end. When I went to pick it up I showed them where the side mirrors still had white spots so I left it another week with them. When I picked it up it looked good. The other day I noticed that the hood now looked different ... Read More

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Google - Aug 17, 2026

If you do buy a used vehicle from this dealership, do not trust their word alone! Get anything that they promise signed and dated by the manager! I bought a 2016 Escalade ESV Platinum edition and it had white spots up front. I told them I would buy it if they would repaint the front end. When I went to pick it up I showed them where the side mirrors still had white spots so I left it another week with them. When I picked it up it looked good. The other day I noticed that the hood now looked different from the rest of the truck. I took it to a professional detailer and he said some extremely strong chemicals had been used on it and to get it to look correct but would have to be painted, which is what I was told would be done for me for my $45k purchase! They will lie through their teeth and smile at you at the same time!

I scheduled an appointment and listed full details of service needs. Once I arrived after receiving a confirmation the day before and driving hour 1/2 I was informed there was no maintenance on site to perform the needs I requested when booking my appointment. I responded by asking why was I not informed during the confirmation of my appointment and the response was because I booked online. So I'm assuming when you book online you fail to get adequate service or confirmation. The solution was leaving my car which still wouldn't be checked until Wednesday of next week when ... Read More

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Google - Aug 14, 2026

I scheduled an appointment and listed full details of service needs. Once I arrived after receiving a confirmation the day before and driving hour 1/2 I was informed there was no maintenance on site to perform the needs I requested when booking my appointment. I responded by asking why was I not informed during the confirmation of my appointment and the response was because I booked online. So I'm assuming when you book online you fail to get adequate service or confirmation. The solution was leaving my car which still wouldn't be checked until Wednesday of next week when they had available maintenance to diagnose my issues but would not include the repair being completed. Just trying to understand how that makes sense. Moving forward I will no longer use the convenience of booking online and will only speak with a live person because this isn't anything they verify before arrival.

Took the car in to get some minor things repaired and they moaned and whined about everything even though we had the protection plans, took them months to even call us about a courtesy car. They didn't even have the decency to clean the car once they gave it back.

This is by far the worst dealership I've ever dealt with. I sold my Escalade and have been trying to request a refund for my GMC Protection Plan. For over a month, I've called repeatedly, but no one in the finance department has answered or returned my calls. Every time I call, the operator transfers me to finance, where the phone just rings with no response. I've spent more than a month trying to resolve a simple issue, and the complete lack of communication is extremely frustrating. This is the worst customer service I've ever experienced. ... Read More

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Google - Jul 7, 2026

This is by far the worst dealership I've ever dealt with. I sold my Escalade and have been trying to request a refund for my GMC Protection Plan. For over a month, I've called repeatedly, but no one in the finance department has answered or returned my calls. Every time I call, the operator transfers me to finance, where the phone just rings with no response. I've spent more than a month trying to resolve a simple issue, and the complete lack of communication is extremely frustrating. This is the worst customer service I've ever experienced. I would not recommend buying a vehicle from this dealership. If you ever need assistance after the sale, don't expect anyone to respond.

RUN DON'T WALK away from this dealership!!! My husband has purchased 3 vehicles from this place, and he should have never purchased a 4th considering the 3rd GMC Truck that he bought sat to be "fixed" for weeks and still had to come back 3x because it was not fixed. My husband purchased a 2026 Lyriq for me on a Wednesday, the process started on Tuesday, they made us wait literally all day and then finally ran my husband information at 7pm and then went home. No call, no update on Wednesday. Finally, after several calls and text messaging ... Read More

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Google - Jul 7, 2026

RUN DON'T WALK away from this dealership!!! My husband has purchased 3 vehicles from this place, and he should have never purchased a 4th considering the 3rd GMC Truck that he bought sat to be "fixed" for weeks and still had to come back 3x because it was not fixed. My husband purchased a 2026 Lyriq for me on a Wednesday, the process started on Tuesday, they made us wait literally all day and then finally ran my husband information at 7pm and then went home. No call, no update on Wednesday. Finally, after several calls and text messaging that afternoon the deal was done and then he's told there was a recall, so he had to wait another week for them to drop the vehicle off. The car was dropped off filthy; you can tell it was just sitting and then delivered. They also forgot the charger. Bottom line it seemed like once the deal was made the ball was just dropped and my husband could not get a hold of anyone. There's soooo many other dealers that provide amazing CS, stick with them;))

Justin made the car buying experience really smooth. For someone who was critical of the process. Thank you!

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We had an outstanding experience purchasing our 2026 Cadillac Escalade from Vance. From the very beginning, he made the entire process straightforward, professional, and stress-free. What stood out most was his transparency. He communicated clearly, answered every question honestly, and never made us feel pressured. There were no surprises or last-minute games, just open communication. Vance and manager Patrick also made the ease of doing business/transaction exceptional. He was responsive, organized, and respected our time, allowing us to complete the purchase efficiently while still making us feel valued as customers. Buying a vehicle at this price point should feel seamless, ... Read More

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DealerRater - Jun 7, 2026

We had an outstanding experience purchasing our 2026 Cadillac Escalade from Vance. From the very beginning, he made the entire process straightforward, professional, and stress-free. What stood out most was his transparency. He communicated clearly, answered every question honestly, and never made us feel pressured. There were no surprises or last-minute games, just open communication. Vance and manager Patrick also made the ease of doing business/transaction exceptional. He was responsive, organized, and respected our time, allowing us to complete the purchase efficiently while still making us feel valued as customers. Buying a vehicle at this price point should feel seamless, and Vance and his team delivered exactly that. If you're looking for someone who is knowledgeable, trustworthy, and genuinely focused on providing a great customer experience, we highly recommend working with him. We couldn't be happier with our new Escalade and the service we received.

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Do not buy a car from here. Do not get a car serviced from here. The worst Customer Service in any car dealership I’ve ever been to. The entire staff is constantly misleading and manipulating every situation. They are the worst ever!

Buying and service experience is horrible. Avoid Jim Ellis at all costs!!! Do not go here.

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Tim Crenshaw was my salesman and he delivered just what I wanted and he's been more than accommodating for all I've requested from him. 👏 kudos 👏 I will surely recommend him to my friends. Lydia Ragins

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Made an inquiry, bought another vehicle. Opted out of their text messages, they called and I told them I have purchased another vehicle. Yet I keep getting different people from this location calling multiple times a day. Stay away from this place, they are desperate.

Mr Higgins has regained my trust in this dealership, my Cadillac Lyriq was service and he also fixed a few things that I wasn't aware. He stayed in contact with me throughout the repair process and had the car charged, cleaned, and ready to go when I arrived to pick up. Top-notch service because of Mr Higgins Tydis

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Nae was very thorough with the problem I was having with my XT6. He explained the problem that was going on for me to easily understand. He is very courteous and kept me informed when my vehicle was ready to be picked up. He is very efficient and I really appreciate the way he treated me as a customer.

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Matt is a very professional Associate who really strives to provide an excellent experience. 10 stars!

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Justin was amazing! He was quick to respond and kept me informed. I would do business with Justin again and again!

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The dealership was clean and quite impressive. Everyone greeted me and was very friendly and welcoming.

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I am writing this review while sitting in the customer service area. I made a 1130am appointment for an oil change it's 1230 pm my vehicle is still parked where I left it. Every time I come here there's some kind of delay on servicing my vehicle either they shorthand or backed up. Shorthanded again. I will not be bringing my vehicle to this location again just poor customer service.

Jason Foster was my sales rep for my new Escalade. I shopped everywhere and was very surprised at the attention to detail. Special thanks to the finance manager Andre and sales ma ager Patrick who made the negotiation process much easier than I expected. I will definitely refer others to your team.

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Matthew is a one-of-a-kind salesman! Very knowledgeable about his product, very persuasive and is not afraid to ask for someone’s business! Will be more than happy to work with him in the future, and send lots of business his way.

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Matt my salesman was absolutely fantastic throughout my entire car-buying experience. From the moment I walked in, he was professional, knowledgeable, and genuinely focused on helping me find the right vehicle. He took the time to answer all of my questions, explained everything clearly, and never made me feel pressured at any point. Matt made what can sometimes be a stressful process feel smooth and straightforward. His attention to detail and commitment to great customer service really stood out. I truly appreciate his patience and professionalism, and I couldn’t be happier with my purchase. If you’re looking for ... Read More

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DealerRater - Mar 3, 2026

Matt my salesman was absolutely fantastic throughout my entire car-buying experience. From the moment I walked in, he was professional, knowledgeable, and genuinely focused on helping me find the right vehicle. He took the time to answer all of my questions, explained everything clearly, and never made me feel pressured at any point. Matt made what can sometimes be a stressful process feel smooth and straightforward. His attention to detail and commitment to great customer service really stood out. I truly appreciate his patience and professionalism, and I couldn’t be happier with my purchase. If you’re looking for someone who will take care of you and make the experience easy, Matt is the person to see!

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Matthew service was above and beyond. The purchase was smooth, comfortable and left me feeling very confident in my decision. If you are looking for someone friendly, knowledgeable, and great at what they do, go see Matthew! Excellent experience.

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I had an outstanding car buying experience with Matthew Porubiansky. From start to finish, he was professional, knowledgeable, and genuinely focused on making sure I found the right vehicle for my needs. He took the time to answer all of my questions, explained everything clearly, and made the entire process smooth and stress-free. What really stood out was his transparency and attention to detail. There was no pressure — just honest guidance and great communication throughout. He made sure I was comfortable with every step before moving forward. If you’re looking for someone who truly cares about delivering a great ... Read More

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DealerRater - Feb 28, 2026

I had an outstanding car buying experience with Matthew Porubiansky. From start to finish, he was professional, knowledgeable, and genuinely focused on making sure I found the right vehicle for my needs. He took the time to answer all of my questions, explained everything clearly, and made the entire process smooth and stress-free. What really stood out was his transparency and attention to detail. There was no pressure — just honest guidance and great communication throughout. He made sure I was comfortable with every step before moving forward. If you’re looking for someone who truly cares about delivering a great customer experience, I highly recommend working with Matthew Porubiansky. I couldn’t be happier with how everything turned out!

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My auntie purchased a vehicle from Matthew Porubianski , Our experience was great, he was very kind and give us all the information when we ask for it. I will definitely recommend him to my friends and family in the future We will be back , thanks to Matthew

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I was so pleased to have worked with such a great team at Cadillac. My sales associate Matthew was so attentive and let me take home a beautiful new ride. It was one of the best test drives of my life. His business manager Alex also took great care of me and provided me options to protect my new investment. Shout out also to Tim who greeted me and took me to the snack bar.

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Great experience with Matthew very patient and knowledgeable. He helped me find the perfect car for my wife and our 2 kids. Made us feel like family.

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Matthew P at Jim Ellis Cadillac is the real deal. Professional, knowledgeable, and zero pressure. He made the entire process smooth and easy. If you’re buying a Cadillac, ask for Matthew. You won’t regret it!

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Courteous, professional and genuinely focused on my needs. Very positive experience from start to finish.

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Staff is wonderful exceeded my expectations from beginning to end. Great job Justin you ROCK!

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It was such a pleasure to work with Justin while purchasing my new car He made everything seamless from the test drive, negotiations, and financing. Highly recommend the dealership and Justin! Thank you!

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Think twice before you buy a vehicle from Jim Ellis Cadillac. I have had two terrible experiences with them. Purchased a car and paid cash each time the last purchase was 12/1. Each time my title work was not done correctly or in a timely manner causing me to be penalized by the DMV and left with no tag or registration for my vehicle. They do not return phone calls or respond to emails. I was given the run around about the status of my title for more than 60 days as of today 2/16 I still do not have a tag and ... Read More

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Google - Feb 16, 2026

Think twice before you buy a vehicle from Jim Ellis Cadillac. I have had two terrible experiences with them. Purchased a car and paid cash each time the last purchase was 12/1. Each time my title work was not done correctly or in a timely manner causing me to be penalized by the DMV and left with no tag or registration for my vehicle. They do not return phone calls or respond to emails. I was given the run around about the status of my title for more than 60 days as of today 2/16 I still do not have a tag and cant drive the vehicle. Completely unacceptable and poor business practices. They received payment in full for the vehicle but did not provide the legally required documentation after the sale was complete. Horrible customer service I would not recommend.

This dealership will sell you a car and you have to threaten them with lawyers before you get your title. They use your money and never send the title

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I would not recommend buying a vehicle from this dealership. The employees of this dealership are unethical. After several weeks of looking, I located a used CERTIFIED 2023 escalade at Jim Ellis. After preliminary negotiations via phone and email (including asking specifically about dents, body damage, scratches, etc), I drove to Atlanta from Orlando to look at the car and potentially complete the purchase. I closely inspected the car and test drove it. There were a couple of issues the sales consultant (Alex Lagrow) did not disclose (tear in the headliner and "creases" in the chrome trim piece on ... Read More

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Google - Jan 11, 2026

I would not recommend buying a vehicle from this dealership. The employees of this dealership are unethical. After several weeks of looking, I located a used CERTIFIED 2023 escalade at Jim Ellis. After preliminary negotiations via phone and email (including asking specifically about dents, body damage, scratches, etc), I drove to Atlanta from Orlando to look at the car and potentially complete the purchase. I closely inspected the car and test drove it. There were a couple of issues the sales consultant (Alex Lagrow) did not disclose (tear in the headliner and "creases" in the chrome trim piece on the front bumper), but I chose to go through with the purchase. Based on my experience, those issues would be relatively easy to fix. I did take pictures of the vehicle and specifically the front bumper while the vehicle was on the lot before I completed the purchase. When I arrived back to Orlando, we noticed more damage to the vehicle including a subtle dent in the bumper, vertical crack in the fog light, and scrape to the bottom of the bumper. The front bumper was also slightly misaligned. I was unable to appreciate these other areas when the car was on the lot at the dealership based on how the vehicle was positioned relative to the sun (and the fact that it was later in the day). I should also note the Carfax report did not show any accidents on the history (which is not an uncommon occurrence). I contacted the sales manager (Justin Perlino) after numerous attempts. He said the damage was not present when the car was at the dealership and happened on my return trip to Orlando despite me sharing the pictures that I took before I drove the car off their lot. He denied any level of wrongdoing and said there was nothing they could do. He clearly was aware of the above issues because during the course of our conversation, he stated that the vehicle was already significantly discounted when I asked for additional money to fix the damages. I have notified the Georgia Better Business Bureau and initiated legal action, which will hopefully protect future consumers. If you do choose to buy a car at this dealership, then assume they are trying to hide something from you just like they did to me.

They don’t give a dame about the customer.. they will only mind u if u go fancy to make them feel like ur rich.. I was there almost 20 min no one won’t even say hello … like I have no choice.. Lost a customer jim the owner

Things could've been a lil more efficient but we got it done. Ultimately I accomplished the intended purpose.

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I placed my order for a super rare CT5 v blackwing in 2022… Im very excited that we will soon be able to actually have the dreamcar in our garage. We appreciate the attention to detail & allowing us to order the exact features we wanted. I highly recommend Jim Ellis & Their sales support staff! We at AllSafeApp.com are very happy!

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Sold us a car with a shot suspension THE ENTIRE SUSPENSION is shot! Horrible place do not buy a car here!

I recently had the pleasure of purchasing a new 2026 Cadillac Escalade IQL from Jim Ellis Cadillac, and I can unequivocally state that the experience, from start to finish, was defined by the outstanding service provided by Sales Consultant Jamahri Gaines. Jamahri’s professionalism is truly world-class. He treated me with respect and patience, making the entire high-value transaction feel seamless and enjoyable rather than stressful. His promptness was equally impressive. He was immediately responsive to every inquiry, scheduling test drives and moving paperwork forward with remarkable efficiency. In a market where responsiveness can be rare, Jamahri set a new standard, ... Read More

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DealerRater - Dec 1, 2025

I recently had the pleasure of purchasing a new 2026 Cadillac Escalade IQL from Jim Ellis Cadillac, and I can unequivocally state that the experience, from start to finish, was defined by the outstanding service provided by Sales Consultant Jamahri Gaines. Jamahri’s professionalism is truly world-class. He treated me with respect and patience, making the entire high-value transaction feel seamless and enjoyable rather than stressful. His promptness was equally impressive. He was immediately responsive to every inquiry, scheduling test drives and moving paperwork forward with remarkable efficiency. In a market where responsiveness can be rare, Jamahri set a new standard, ensuring my time was always respected. What truly sets Jamahri apart is his extensive knowledge of the product. The 2026 Escalade IQL is packed with cutting-edge technology and features, and Jamahri was a master in explaining every detail, from the advanced Super Cruise system to the intricate OLED display setup. He didn't just rattle off specs; he explained the value and utility of each feature, allowing me to fully appreciate the capabilities of the vehicle I was purchasing. If you are considering a new Cadillac, especially a high-end model like the Escalade IQL, do yourself a favor and seek out Jamahri Gaines at Jim Ellis Cadillac. His commitment to service, coupled with his product expertise, made this the most positive car-buying experience I have ever had. He is an absolute asset to the Jim Ellis team.

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