Customer Reviews
Absolutely Great deal, Jack Landau was great will be back for the Escalade iq.
Highly recommend. Did a trade with Jack over at Jim Ellis Caddiliac. Everything came up roses!
Our experience was absolutely fantastic! Our salesman, Jack, was outstanding from start to finish. He was extremely knowledgeable about the Cadillac OPTIQ we purchased, and his professionalism and customer service were truly top-notch. If you're heading to Jim Miller's Cadillac, I highly recommend asking for Jack. Without a doubt, he'll take great care of you! I also want to give special recognition to Patrick, the General Sales Manager (GSM). Absolutely fantastic guy who genuinely cares about his customers and their experience. **Great people, exceptional service, and an overall outstanding buying experience!**
Hi Jack Landau has great customer service. He is very knowledgeable of Cadillac inventory. Very friendly and helpful. Go buy a Cadillac from Jack.
Zane was probably the most down to earth, most accommodating person I’ve had the pleasure of buying a car from! I’d definitely recommend him. He made it happen for me 🤍 so nice of him to get that bow for my pictures too ☺️
Zane was very knowledgeable and professional while assisting us with our purchase. I plan to do future purchases and recommend him to my associates.
Zane was very responsive, patient, and accommodating. He worked with me for weeks to identify the perfect vehicle
Jason was the best hands down! If your’re shopping for a new car Jim Ellis is the place to be! Ask for Jason!
Jack L. is a wonderful sales agent. He is very dedicated to the customer. He made sure to get me access to the car on multiple occasions so I could test drive the vehicle. He advocated on my behalf for available incentives and add-ons. He went above and beyond to make sure that all agreed upon components were delivered. Jack will get back to you with answers to your questions. He will not rush you, and he will ensure you have a guest experience that leaves you pleased.
Feedback to the dealership as an entity would be to adopt Jack’... Read More Google - Nov 5, 2026
I had an excellent experience working with Alex Jim, Chris Englin, and Brandon at Jim Ellis Cadillac! These guys went above and beyond to make sure everything went smoothly. Their professionalism, knowledge, and outstanding customer service really stood out. They made the entire experience easy, enjoyable, and stress free. I truly appreciate their time, help, and dedication. I highly recommend these guys to anyone looking for a great experience at Jim Ellis Cadillac. Thank you all for the outstanding service!
Jason was great and I’m happy with the rate and customer service.
My experience with Jason was great and I did make the purchase 2019 Ram 1500. Lamartine
I had an exceptional experience at Jim Ellis Cadillac! My service advisor, Loston Fudd, was absolutely phenomenal! He was professional, kind, efficient, and truly went above and beyond to ensure I had a great experience. He consistently kept me updated on my vehicle's status, communicated clearly, and made sure I was well-informed throughout the entire process.
It's refreshing to receive this level of customer service and to work with someone who genuinely takes pride in making sure customers feel valued and taken care of. Loston exceeded my expectations, and I sincerely appreciate his outstanding service and professionalism.
I ... Read More Google - Nov 3, 2026
Thank You Jack Landau. Great customer service and very attentive to my needs.
Wonderful experience with Sales Executive Zane Cobb. Total pleasure to deal with. He listens, is informative, knowledgeable, efficient and friendly. Highly recommend!
Just bought my first Cadillac! Jason Foster was amazing. He took me on a few test drives with my husband, was very patient when I had a broken wrist which made it take a while to get through the test drive process, and gave us all the time we needed to make a decision to buy. He provided excellent customer service, was not pushy, was very knowledgeable and has a great personality. Thank you, Jason and Jim Ellis Cadillac!
Jason was a great salesperson. We had two visits with him before we purchased our new vehicle, and he was very patient, friendly, and knowledgeable. Overall a good buying experience.
Jack amazing customer service got me in a great deal !!
Jack was great to deal with. Ask for him if you purchase a vehicle here.
Jason was awesome! Go see him. He’ll have you in and out! Appreciate it Jason!
Exceptional Very patient and thorough and attentive
A friend of mine bought a 2027 Cadillac Escalade and I stopped by Jim Ellis Cadillac and met the most professional knowledgeable car salesman. Jack Landau very knowledgeable very courteous no pressure sale. did a great job educating me on the cars and the different models and took me on a test drive and I’m gonna be going back and talking to him further about the Cadillac Escalade.
Jack did a fabulous job.
Jack helped me with the purchase of a vehicle completely remote and they even delivered it to me over 2 hours away. Great communication and experience overall.
Helped my daughter purchase a vehicle recently and had the best experience at Jim Ellis Cadillac. Justin Perlino was friendly, patient and very knowledgeable while looking at multiple vehicles. My daughter fell in love with the first vehicle she test drove and we took it home the same day! Justin made the negotiation process easy and we felt like we paid a fair price for the car. I will definitely call Justin for all my future car buying needs as well as recommend him to family and friends! Than you again Justin!
Jason F helped us with our car- he was fantastic. Professional, personable, not pushy at all (car salesman get a bad rap) and super helpful! Go see him!
Zane was so helpful and showed us everything. Really went above and beyond to help. Helped us making a decision and took his time to explain everything to us. It showed he genuinely cared
Very smooth process for new vehicle. Everyone was fantastic.
Had a fantastic experience with Zane and Patrick up there. We drove two hours to come up and get our Cadillac and the process couldn’t have been any more straightforward or smooth. Just talk with these guys and give them a shot. It’ll be worth your time.
Ben and Willie did an excellent job answering questions and leading me to best car for our family. I enjoyed working with them!
Jack is a great sales person. Provided great customer service.
Appreciate their low pressure approach. Allowed us to drive the cars we wanted to try, provided all the options and then let us be, it was refreshing. And the cars were REALLY nice. Definitely on my shortlist of cars and dealerships.
Jack was amazing. Honest and patient.
Jack was amazing and helpful we’re looking forward to working with him for all of our vehicle needs!
Jonathan Arante & Joe Maupin made the buying experience very easy, quick, and stress free. I highly recommend them.
I had a great experience purchasing my car with Justin Perlino. He worked diligently to answer all my questions and went above and beyond in negotiations. I would highly recommend the dealership and service! Thanks Justin!
Johnathan was attentive and provided all the information I needed to help me feel comfortable making this purchase.
I worked with Justin Perlino to purchase a used vehicle and had a great experience. Justin was very professional, very responsive and helpful along the way. To cap off my experience, Justin arranged for a home delivery of my vehicle. A pleasant car buying experience. I highly recommend requesting Justin if you visit Jim Ellis Cadillac.
My experience what great from start to finish. Mr.Justin P was helpful in so many ways. I am an out of state buyer and he made the process easy as if I was in state buyer. His communication and customer service was top of the line. I would recommend anyone who is in the car buying process to reach out to him. 10/10 definitely recommend!
Ben was great
Ben was really nice ….
I’ve bought several cars from Jim Ellis and always work with Mario! Always a GREAT car buying experience. Mario has always been super helpful, responsive and knowledgeable about all car brands! Very happy with my new to me Lyriq!
Purchased a $75k preowned certified vehicle that evidently didn't go through service or any type of check before being listed for sale. Never owned a Cadillac but I guess in the Lowcountry the dealerships always want customers to return. They normally give you some type of bag with a purchase. Got my keys and a vehicle with 13% of oil 😒 Sales Rep Jason was good that's why I gave a 3 🌟 Update Jason returned from vacation and sent everything and the oil was changed they just forgot to reset the light.
Jack was an incredible salesman - I will recommend anyone I know looking for luxury vehicles to him. Alex in finance was the man - super easy to deal with and extremely transparent. Phenomenal experience.
Ben was my salesman for a pre-owned GMC. He and his manager, Tim made the process smooth and easy.
Jack was Awesome!!! Very knowledgeable and accommodating with his sales style. Thanks Jack😁!
Jack Landau was extremely helpful. If you ever need help, ask for him and he’ll take care of you.
Jack was great!
Justin made the car buying experience really smooth. For someone who was critical of the process. Thank you!
We had an outstanding experience purchasing our 2026 Cadillac Escalade from Vance. From the very beginning, he made the entire process straightforward, professional, and stress-free. What stood out most was his transparency. He communicated clearly, answered every question honestly, and never made us feel pressured. There were no surprises or last-minute games, just open communication.
Vance and manager Patrick also made the ease of doing business/transaction exceptional. He was responsive, organized, and respected our time, allowing us to complete the purchase efficiently while still making us feel valued as customers.
Buying a vehicle at this price point should feel seamless, ... Read More DealerRater - Jun 7, 2026
Tim Crenshaw was my salesman and he delivered just what I wanted and he's been more than accommodating for all I've requested from him. 👏 kudos 👏 I will surely recommend him to my friends. Lydia Ragins
Mr Higgins has regained my trust in this dealership, my Cadillac Lyriq was service and he also fixed a few things that I wasn't aware. He stayed in contact with me throughout the repair process and had the car charged, cleaned, and ready to go when I arrived to pick up. Top-notch service because of Mr Higgins Tydis
Nae was very thorough with the problem I was having with my XT6. He explained the problem that was going on for me to easily understand. He is very courteous and kept me informed when my vehicle was ready to be picked up. He is very efficient and I really appreciate the way he treated me as a customer.
Matt is a very professional Associate who really strives to provide an excellent experience. 10 stars!
The dealership was clean and quite impressive. Everyone greeted me and was very friendly and welcoming.
Jason Foster was my sales rep for my new Escalade. I shopped everywhere and was very surprised at the attention to detail. Special thanks to the finance manager Andre and sales ma ager Patrick who made the negotiation process much easier than I expected. I will definitely refer others to your team.
Matthew is a one-of-a-kind salesman! Very knowledgeable about his product, very persuasive and is not afraid to ask for someone’s business! Will be more than happy to work with him in the future, and send lots of business his way.
Matt my salesman was absolutely fantastic throughout my entire car-buying experience. From the moment I walked in, he was professional, knowledgeable, and genuinely focused on helping me find the right vehicle. He took the time to answer all of my questions, explained everything clearly, and never made me feel pressured at any point.
Matt made what can sometimes be a stressful process feel smooth and straightforward. His attention to detail and commitment to great customer service really stood out. I truly appreciate his patience and professionalism, and I couldn’t be happier with my purchase. If you’re looking for ... Read More DealerRater - Mar 3, 2026
Matthew service was above and beyond. The purchase was smooth, comfortable and left me feeling very confident in my decision. If you are looking for someone friendly, knowledgeable, and great at what they do, go see Matthew! Excellent experience.
I had an outstanding car buying experience with Matthew Porubiansky. From start to finish, he was professional, knowledgeable, and genuinely focused on making sure I found the right vehicle for my needs. He took the time to answer all of my questions, explained everything clearly, and made the entire process smooth and stress-free.
What really stood out was his transparency and attention to detail. There was no pressure — just honest guidance and great communication throughout. He made sure I was comfortable with every step before moving forward.
If you’re looking for someone who truly cares about delivering a great ... Read More DealerRater - Feb 28, 2026
My auntie purchased a vehicle from Matthew Porubianski , Our experience was great, he was very kind and give us all the information when we ask for it. I will definitely recommend him to my friends and family in the future We will be back , thanks to Matthew
I was so pleased to have worked with such a great team at Cadillac. My sales associate Matthew was so attentive and let me take home a beautiful new ride. It was one of the best test drives of my life. His business manager Alex also took great care of me and provided me options to protect my new investment. Shout out also to Tim who greeted me and took me to the snack bar.
Great experience with Matthew very patient and knowledgeable. He helped me find the perfect car for my wife and our 2 kids. Made us feel like family.
Matthew P at Jim Ellis Cadillac is the real deal. Professional, knowledgeable, and zero pressure. He made the entire process smooth and easy. If you’re buying a Cadillac, ask for Matthew. You won’t regret it!
Courteous, professional and genuinely focused on my needs. Very positive experience from start to finish.
Staff is wonderful exceeded my expectations from beginning to end. Great job Justin you ROCK!
It was such a pleasure to work with Justin while purchasing my new car He made everything seamless from the test drive, negotiations, and financing. Highly recommend the dealership and Justin! Thank you!
Things could've been a lil more efficient but we got it done. Ultimately I accomplished the intended purpose.
I placed my order for a super rare CT5 v blackwing in 2022… Im very excited that we will soon be able to actually have the dreamcar in our garage. We appreciate the attention to detail & allowing us to order the exact features we wanted. I highly recommend Jim Ellis & Their sales support staff! We at AllSafeApp.com are very happy!
I recently had the pleasure of purchasing a new 2026 Cadillac Escalade IQL from Jim Ellis Cadillac, and I can unequivocally state that the experience, from start to finish, was defined by the outstanding service provided by Sales Consultant Jamahri Gaines.
Jamahri’s professionalism is truly world-class. He treated me with respect and patience, making the entire high-value transaction feel seamless and enjoyable rather than stressful. His promptness was equally impressive. He was immediately responsive to every inquiry, scheduling test drives and moving paperwork forward with remarkable efficiency. In a market where responsiveness can be rare, Jamahri set a new standard, ... Read More DealerRater - Dec 1, 2025
My experience with Jamahri and Joe in finance was fantastic. Professional, courteous, and honest. I drove what I came to see, Jamahri answered ever single question I had, and Joe closed the deal. Great folks to work with!
Very good customer service and beautiful show room. All the employees were very helpful and kind.
"Jamahri Gaines is an absolute professional. Their **diligence, skill, and positive attitude** make them a pleasure to work with. Jamahri consistently delivers **high-quality work** and is a valuable asset to any team. I highly recommend them."
Great customer service, and Martin even drove the car to my home an hour away for delivery! Thank you so much!!
Great experience! Jason was informative throughout the purchase process. He answered all questions ensuring we were comfortable.
It was a pleasure working with Jamahri, he made the process easy and smooth especially for an out of state purchase. He communicated great and answered any questions we had. I would absolutely buy more cars from him, especially if we were closer. I highly recommend him and Jim Ellis Cadillac!
I had an absolutely wonderful experience with this dealership! The entire team was attentive, honest, and genuinely cared about making the process smooth. They answered all my questions, guided me through each step, and made the car-buying experience quick and painless. I couldn’t be happier with the service I received—highly recommend!
Martin was very knowledgable and helpful. He was quick to respond and overall excellent service!
My experience with Jamahri was pleasant. He is top notch as a sales person and overall a genuinely great human being..
Tim took the time to explain the trade-in process thoroughly and answered all of my questions without rushing me. I had several concerns and needed clarity on a few things, and Tim was incredibly patient and respectful throughout our conversations. Even though I ultimately decided not to move forward at this time, I truly appreciate how I was treated …no pressure, just helpful honest communication. If I decide to purchase in the future, I’ll definitely be calling Tim because of the time and care he spent trying to give me clarity. Thanks again, Tim
The dealership made it as easy as possible. Home delivery, all paperwork ready for signature, very fast transaction. Perhaps the easiest I’ve ever had.
It was an all around great experience. From our vehicle to the salesman. This is my first Cadillac purchase and I'm very happy with it. My sales rep has been very helpful and timely with everything. Thanks so much!
This dealership was very easy to deal with and there was no hassle on the price of the car and the salesperson was great.
Tim Crenshaw was wonderful. I came in there with specific needs. He pulled up the inventory and found exactly what I was looking for. The dealership themselves dealt with me wonderfully. I gave them my budget and they were able to work with it. I felt heard, I felt valued, I felt safe and assured that I was getting the best deal and the best car at the best dealership.
Vance was amazing to work with, very accommodating, patient and professional. Worked with the GM Jamie and the finance department for a smooth transaction. Highly recommend.
The reason I bought this car from out of state is this salesmen. Open, honest and not pushy at all.
Great service was able to get the deal done in a quick period of time.
I had an excellent experience with Andy and Jamari while arranging to lease my Optiq.
Great experience at Jim Ellis Cadillac. Tim Crenshaw made the process easy, and I couldn’t be happier with my new vehicle.
First time using Jim Ellis and it was a very good experience. Sales staff was great.
Great experience 2nd car purchased from this dealership being out of state. Consistent experience and treated fairly.
Vance Robinson was an excellent salesperson, he answered all our questions and he guided us to the exact vehicle we wanted.
Tim Crenshaw is a phenomenal sales consultant who is very knowledgeable of the product. He truly values you and treats you like a guest in his own home! He’s our car guy!!!
Tim made my dream come true. I felt very valued as a customer. He took me on the best test drive of my life. I came back so excited and ready to take my new car home!
Tim is the best sales person very patient and informative great experience!!! I would highly recommend to work with Tim Crenshaw.
Had a great experience with Tim while helping my wife with her new Escalade. He was professional, knowledgeable, and made the whole process smooth and stress-free.
Great dealership, great atmosphere and great service. Tim Crenshaw is fantastic, definitely ask for him!
Great experience overall. Tim took the time to find me the exact vehicle that i wanted! No pressure!