Meet Our Staff
Management
Tim Crenshaw
Sales Manager
Jamie Warren
General Manager
Jake Gilleland
Sales Manager
Patrick Bernard
General Sales Manager
Kathy Perkins
Inventory Manager
David Farrar
Parts
Cam Killebrew
Used Car Manager
Franchely Reyes
Finance Director
Sales
Justin Perlino
Top Sales and leasing Professional
Jason Foster
Sales Professional
Matthew Porubiansky
Sales Professional
Jonathan Arante
Sales Professional
Vance Robinson
Sales Professional
Zane Cobb
Sales Professional
Service
Paloma Garcia
Service Advisor
Nathaniel Higgins
Service Advisor
Jeremy Shivers
Valet Manager
Finance
Joe Maupin
Finance Manager
Administration
Amber Holly
Receptionist
Justin Perlino
Top Sales and leasing Professional
Jun 09, 2026
Justin made the car buying experience really smooth.
Justin made the car buying experience really smooth. For someone who was critical of the process. Thank you!
Mar 23, 2026
Justin was amazing!
Justin was amazing! He was quick to respond and kept me informed. I would do business with Justin again and again!
Feb 27, 2026
Staff is wonderful exceeded my expectations from
Staff is wonderful exceeded my expectations from beginning to end. Great job Justin you ROCK!
Feb 23, 2026
It was such a pleasure to work with Justin while
It was such a pleasure to work with Justin while purchasing my new car He made everything seamless from the test drive, negotiations, and financing. Highly recommend the dealership and Justin! Thank you!
Sep 27, 2025
I recently purchase a used Cadillac EV from this
I recently purchase a used Cadillac EV from this dealership working with Alex Lagrow and Justin Perlino. My uncle used work for GM and provided me a GMS number for a family discount which applies to used corporate fleet vehicles but when I shared this with the sales person they were quick to tell me No it doesn't apply. Subsequently, I inquired about the Federal EV tax incentive program that expires at the end of September 2025 which applies to new and used EV vehicles and I was told again very quickly NO that the $4000 incentive does not apply to my vehicle. Perhaps there is an opportunity to educate the sales people better. This was not a case of not telling the full truth but rather denying that either of these conditions applied without explanation. Perhaps I should have been more aggressive in my bargaining. I will add more reviews on other platforms to educate future buyers. Thank you
Paloma Garcia
Service Advisor
May 17, 2026
Tim Crenshaw was my salesman and he delivered just what I
Tim Crenshaw was my salesman and he delivered just what I wanted and he's been more than accommodating for all I've requested from him. 👏 kudos 👏 I will surely recommend him to my friends. Lydia Ragins
Mar 31, 2026
Nae was very thorough with the problem I was having with
Nae was very thorough with the problem I was having with my XT6. He explained the problem that was going on for me to easily understand. He is very courteous and kept me informed when my vehicle was ready to be picked up. He is very efficient and I really appreciate the way he treated me as a customer.
Aug 13, 2025
Took car in June 17 for vibration when accelerating at
Took car in June 17 for vibration when accelerating at low RPM. Waited a few days for a diagnosis and after not hearing anything back by June 20th, I decided to reach out to service advisor for update. She messaged back same day stating that I needed a new transmission and that she was working with the extended warranty company. Also saying that she had to wait for an inspector to come to get approval. No communication until June 26th with me asking if there were any updates and she stated she was still waiting and promised for update that day. Well that didn't happen. On July 2nd, asked again for updates on inspector. July 3rd, she responded that they came in previous day and we were now waiting on new transmission to come with no ETA. No communication until July 14 when I asked if there was an ETA and she responded not yet. Once again, I had to reach out on July 18 to see if there were any updates and she responded that it would be there the following week. I reached out again 10 days later, July 28th for an update and she responded July 29th that the tech was finishing a vehicle to start mine. I then messaged immediately and asked if there was an estimated date for completion and didn't get a response. After several calls, she said that technician was to get finish August 8 but was told a piece was broken and that they had ordered a replacement. She stated that it would be complete Monday, Aug 11th. On Aug 11th, I was told that they wouldn't be finished until late afternoon and that she would have it delivered to me at my job on Aug 12th by mid morning. I didn't hear from her at all this day. After noon, I called and asked to speak to either the GM or GSM and no one else on having my vehicle delivered. After several calls, I eventually landed on the phone with Patrick Bernard, he was amazing and professional. He gave me his personal number as well as made sure my car was delivered to me the same day. As far as the service advisor, the lack of communication and the need to follow up with customers was horrible. I'm just glad to have my vehicle back in my possession.
Apr 19, 2025
Was in this week for my 30K maintenance and all aspects
Was in this week for my 30K maintenance and all aspects of the appointment were efficiently well handled from scheduling to pick up. Paloma and the service tech kept me posted throughout the process. Well don as always. 5 STARS!
Feb 10, 2025
Purchasef vehicle and had it delivered.
Purchasef vehicle and had it delivered. Live at lake Martin in AL. All went well and price at end of process same as start! Good support even at long distance. Would highly recommend. Love this Caddie!
Tim Crenshaw
Sales Manager
May 17, 2026
Tim Crenshaw was my salesman and he delivered just what I
Tim Crenshaw was my salesman and he delivered just what I wanted and he's been more than accommodating for all I've requested from him. 👏 kudos 👏 I will surely recommend him to my friends. Lydia Ragins
Mar 03, 2026
Matthew is a one-of-a-kind salesman!
Matthew is a one-of-a-kind salesman! Very knowledgeable about his product, very persuasive and is not afraid to ask for someone’s business! Will be more than happy to work with him in the future, and send lots of business his way.
Feb 28, 2026
I was so pleased to have worked with such a great team at
I was so pleased to have worked with such a great team at Cadillac. My sales associate Matthew was so attentive and let me take home a beautiful new ride. It was one of the best test drives of my life. His business manager Alex also took great care of me and provided me options to protect my new investment. Shout out also to Tim who greeted me and took me to the snack bar.
Aug 02, 2025
Tim took the time to explain the trade-in process
Tim took the time to explain the trade-in process thoroughly and answered all of my questions without rushing me. I had several concerns and needed clarity on a few things, and Tim was incredibly patient and respectful throughout our conversations. Even though I ultimately decided not to move forward at this time, I truly appreciate how I was treated …no pressure, just helpful honest communication. If I decide to purchase in the future, I’ll definitely be calling Tim because of the time and care he spent trying to give me clarity. Thanks again, Tim
Jul 29, 2025
The dealership made it as easy as possible.
The dealership made it as easy as possible. Home delivery, all paperwork ready for signature, very fast transaction. Perhaps the easiest I’ve ever had.
Jason Foster
Sales Professional
Mar 18, 2026
Jason Foster was my sales rep for my new Escalade.
Jason Foster was my sales rep for my new Escalade. I shopped everywhere and was very surprised at the attention to detail. Special thanks to the finance manager Andre and sales ma ager Patrick who made the negotiation process much easier than I expected. I will definitely refer others to your team.
Sep 10, 2025
Great experience!
Great experience! Jason was informative throughout the purchase process. He answered all questions ensuring we were comfortable.
Sep 07, 2025
I had an absolutely wonderful experience with this
I had an absolutely wonderful experience with this dealership! The entire team was attentive, honest, and genuinely cared about making the process smooth. They answered all my questions, guided me through each step, and made the car-buying experience quick and painless. I couldn’t be happier with the service I received—highly recommend!
Apr 18, 2025
I hate the car buying process, especially being a woman
I hate the car buying process, especially being a woman since everyone assumes you dont know anything. It’s also really hard to find a sales representative that has your best interest at heart. Not only did Jason take the stress out of buying a car, but he would go to bat to get you the best deal. His Attention to detail and customer care is outstanding. I hope he gets the recognition he deserves, and I truly think that he should be responsible to train any new hires because they would everyone buying their cars
Jan 23, 2025
Jason was pleasant and professional.
Jason was pleasant and professional. He went out of his way to find solutions for my needs. Others at the dealership seemed just as welcoming.
Matthew Porubiansky
Sales Professional
Mar 26, 2026
Matt is a very professional Associate who really strives
Matt is a very professional Associate who really strives to provide an excellent experience. 10 stars!
Mar 23, 2026
The dealership was clean and quite impressive.
The dealership was clean and quite impressive. Everyone greeted me and was very friendly and welcoming.
Mar 03, 2026
Matthew is a one-of-a-kind salesman!
Matthew is a one-of-a-kind salesman! Very knowledgeable about his product, very persuasive and is not afraid to ask for someone’s business! Will be more than happy to work with him in the future, and send lots of business his way.
Mar 03, 2026
Matt my salesman was absolutely fantastic throughout my
Matt my salesman was absolutely fantastic throughout my entire car-buying experience. From the moment I walked in, he was professional, knowledgeable, and genuinely focused on helping me find the right vehicle. He took the time to answer all of my questions, explained everything clearly, and never made me feel pressured at any point. Matt made what can sometimes be a stressful process feel smooth and straightforward. His attention to detail and commitment to great customer service really stood out. I truly appreciate his patience and professionalism, and I couldn’t be happier with my purchase. If you’re looking for someone who will take care of you and make the experience easy, Matt is the person to see!
Mar 03, 2026
Matthew service was above and beyond.
Matthew service was above and beyond. The purchase was smooth, comfortable and left me feeling very confident in my decision. If you are looking for someone friendly, knowledgeable, and great at what they do, go see Matthew! Excellent experience.
Jamie Warren
General Manager
Jul 14, 2025
Vance was amazing to work with, very accommodating,
Vance was amazing to work with, very accommodating, patient and professional. Worked with the GM Jamie and the finance department for a smooth transaction. Highly recommend.
Feb 28, 2025
Larry was fantastic to work with!
Larry was fantastic to work with! He was a professional and true partner at every point.
Jan 15, 2025
I Personally want to Thank Jamie Warren the GM of Jim
I Personally want to Thank Jamie Warren the GM of Jim Ellis Cadillac. His attention to my needs was OUTSTANDING. He made me feel at home and a long time friend. We connected on multiple levels. Sharing stories about our kids and experiences in life. Words can never express how good he made me feel. As a Man of Faith I look to connect with others on different levels. Jamie is someone who will be in my life and Jim Ellis will be my Dealership FOR LIFE! Jamie THANK YOU again helping me and my family. You made our decision buying a 2025 Cadillac Escalade Easy and Comfortable. Blessings to you my brother!
Sep 18, 2024
Very unhappy with the transaction here.
Very unhappy with the transaction here. I haven't bought a car in 9 years, and this situation made me not want to do it for another 9 years or longer. Communication and expectations were terrible throughout the whole process. Joseph provided very few updates to me without me constantly asking him for the next steps over the course of a few weeks to buy the car. Once they got my money, the communication was worse than before that. 1 - When the car was being shipped, I was told the car was on the way one afternoon, it didn't show up until the next day, I randomly got a call they were 30 minutes from my home, had to leave work urgently to be home to receive it. Could this not be more coordinated or communicated? 2 - The temp tag didn't come with the car, had to be overnighted. Received the car and couldn't drive it at all. Why wouldn't this be checked before it was shipped out? 3 - Was told on 6/7 that the title was filed and would be 10-14 days. I provided Joseph the insurance info on 6/6 via text. Joseph advised me the car was titled on 6/21. Found out on 6/24 it hasn't been titled yet, he "still needs insurance info", which I provided him on 6/6. Which is it? Why can't you take a few minutes to check and be sure to not mislead customers and give wrong information? 4 - I tried to call the GM, so I would have someone to discuss my concerns and issues with, because the sales manager Jacob was also not very responsive unless it had to do with receiving money. The guy never called me back. I understand he's likely a very busy person, but i left a voicemail with my situation name and number, clearly no one listens to voicemails and if they do, they don't care about customers, because i never received a call back. Again, this was after they got my money, and I live out of state. Will not be back and will not advise anyone to go here. Poor communication and poor way to treat a customer. I would be fired from my job if I gave the service to a customer that I received on this transaction.
Sep 07, 2024
I drove all the way downn from Alaska to purchase a new
I drove all the way downn from Alaska to purchase a new Hummer they had on the lot. I was greeted by a tall drink of water with a beautiful accent named Jonathan Arante, who asked us if we needed any food or drinks after such a long drive. We have never had service like this before and were blown away by the complete vehicle demonstration. These guys were so top notch!! To top things off we even had a visit from the GM Jamie Warren thanking us for our business. (Super Handsome I might add). I have never felt so good spending 6 Figures in my life! Thank you to Everyone at Jim Ellis Cadillac!!!
Jake Gilleland
Sales Manager
Jun 07, 2026
We had an outstanding experience purchasing our 2026
We had an outstanding experience purchasing our 2026 Cadillac Escalade from Vance. From the very beginning, he made the entire process straightforward, professional, and stress-free. What stood out most was his transparency. He communicated clearly, answered every question honestly, and never made us feel pressured. There were no surprises or last-minute games, just open communication. Vance and manager Patrick also made the ease of doing business/transaction exceptional. He was responsive, organized, and respected our time, allowing us to complete the purchase efficiently while still making us feel valued as customers. Buying a vehicle at this price point should feel seamless, and Vance and his team delivered exactly that. If you're looking for someone who is knowledgeable, trustworthy, and genuinely focused on providing a great customer experience, we highly recommend working with him. We couldn't be happier with our new Escalade and the service we received.
Mar 23, 2026
Justin was amazing!
Justin was amazing! He was quick to respond and kept me informed. I would do business with Justin again and again!
Jun 19, 2025
I had an excellent experience with Andy and Jamari while
I had an excellent experience with Andy and Jamari while arranging to lease my Optiq.
Mar 26, 2025
Jamahri went above and beyond to find me the right car!
Jamahri went above and beyond to find me the right car! It was an amazing experience! Thank you!
Feb 28, 2025
Larry was fantastic to work with!
Larry was fantastic to work with! He was a professional and true partner at every point.
Patrick Bernard
General Sales Manager
Jun 07, 2026
We had an outstanding experience purchasing our 2026
We had an outstanding experience purchasing our 2026 Cadillac Escalade from Vance. From the very beginning, he made the entire process straightforward, professional, and stress-free. What stood out most was his transparency. He communicated clearly, answered every question honestly, and never made us feel pressured. There were no surprises or last-minute games, just open communication. Vance and manager Patrick also made the ease of doing business/transaction exceptional. He was responsive, organized, and respected our time, allowing us to complete the purchase efficiently while still making us feel valued as customers. Buying a vehicle at this price point should feel seamless, and Vance and his team delivered exactly that. If you're looking for someone who is knowledgeable, trustworthy, and genuinely focused on providing a great customer experience, we highly recommend working with him. We couldn't be happier with our new Escalade and the service we received.
Mar 23, 2026
Justin was amazing!
Justin was amazing! He was quick to respond and kept me informed. I would do business with Justin again and again!
Aug 13, 2025
Took car in June 17 for vibration when accelerating at
Took car in June 17 for vibration when accelerating at low RPM. Waited a few days for a diagnosis and after not hearing anything back by June 20th, I decided to reach out to service advisor for update. She messaged back same day stating that I needed a new transmission and that she was working with the extended warranty company. Also saying that she had to wait for an inspector to come to get approval. No communication until June 26th with me asking if there were any updates and she stated she was still waiting and promised for update that day. Well that didn't happen. On July 2nd, asked again for updates on inspector. July 3rd, she responded that they came in previous day and we were now waiting on new transmission to come with no ETA. No communication until July 14 when I asked if there was an ETA and she responded not yet. Once again, I had to reach out on July 18 to see if there were any updates and she responded that it would be there the following week. I reached out again 10 days later, July 28th for an update and she responded July 29th that the tech was finishing a vehicle to start mine. I then messaged immediately and asked if there was an estimated date for completion and didn't get a response. After several calls, she said that technician was to get finish August 8 but was told a piece was broken and that they had ordered a replacement. She stated that it would be complete Monday, Aug 11th. On Aug 11th, I was told that they wouldn't be finished until late afternoon and that she would have it delivered to me at my job on Aug 12th by mid morning. I didn't hear from her at all this day. After noon, I called and asked to speak to either the GM or GSM and no one else on having my vehicle delivered. After several calls, I eventually landed on the phone with Patrick Bernard, he was amazing and professional. He gave me his personal number as well as made sure my car was delivered to me the same day. As far as the service advisor, the lack of communication and the need to follow up with customers was horrible. I'm just glad to have my vehicle back in my possession.
Jul 17, 2025
Tim Crenshaw was wonderful.
Tim Crenshaw was wonderful. I came in there with specific needs. He pulled up the inventory and found exactly what I was looking for. The dealership themselves dealt with me wonderfully. I gave them my budget and they were able to work with it. I felt heard, I felt valued, I felt safe and assured that I was getting the best deal and the best car at the best dealership.
Jul 04, 2025
Would have been 1 star but I’ll give some grace.
Would have been 1 star but I’ll give some grace. Sold me a used EV that I was told qualified for the $4k EV tax credit. Was later told the paperwork was filed with the IRS. Neither was true. IRS rejected my tax return. Circled back to Jim Ellis Cadillac and they would not admit their mistake ignoring evidence I had. I’ve bought over 15 cars from Jim Ellis dealerships. This is the first issue I had. The indifference and arrogance from the Cadillac store was shocking.
Joe Maupin
Finance Manager
Jun 09, 2026
Justin made the car buying experience really smooth.
Justin made the car buying experience really smooth. For someone who was critical of the process. Thank you!
Jun 07, 2026
We had an outstanding experience purchasing our 2026
We had an outstanding experience purchasing our 2026 Cadillac Escalade from Vance. From the very beginning, he made the entire process straightforward, professional, and stress-free. What stood out most was his transparency. He communicated clearly, answered every question honestly, and never made us feel pressured. There were no surprises or last-minute games, just open communication. Vance and manager Patrick also made the ease of doing business/transaction exceptional. He was responsive, organized, and respected our time, allowing us to complete the purchase efficiently while still making us feel valued as customers. Buying a vehicle at this price point should feel seamless, and Vance and his team delivered exactly that. If you're looking for someone who is knowledgeable, trustworthy, and genuinely focused on providing a great customer experience, we highly recommend working with him. We couldn't be happier with our new Escalade and the service we received.
Mar 23, 2026
Justin was amazing!
Justin was amazing! He was quick to respond and kept me informed. I would do business with Justin again and again!
Oct 02, 2025
My experience with Jamahri and Joe in finance was
My experience with Jamahri and Joe in finance was fantastic. Professional, courteous, and honest. I drove what I came to see, Jamahri answered ever single question I had, and Joe closed the deal. Great folks to work with!
Sep 10, 2025
Great customer service, and Martin even drove the car to
Great customer service, and Martin even drove the car to my home an hour away for delivery! Thank you so much!!
Jonathan Arante
Sales Professional
Jul 25, 2025
This dealership was very easy to deal with and there was
This dealership was very easy to deal with and there was no hassle on the price of the car and the salesperson was great.
Jan 23, 2025
Jason was pleasant and professional.
Jason was pleasant and professional. He went out of his way to find solutions for my needs. Others at the dealership seemed just as welcoming.
Sep 07, 2024
I drove all the way downn from Alaska to purchase a new
I drove all the way downn from Alaska to purchase a new Hummer they had on the lot. I was greeted by a tall drink of water with a beautiful accent named Jonathan Arante, who asked us if we needed any food or drinks after such a long drive. We have never had service like this before and were blown away by the complete vehicle demonstration. These guys were so top notch!! To top things off we even had a visit from the GM Jamie Warren thanking us for our business. (Super Handsome I might add). I have never felt so good spending 6 Figures in my life! Thank you to Everyone at Jim Ellis Cadillac!!!
Nathaniel Higgins
Service Advisor
Apr 17, 2026
Mr Higgins has regained my trust in this dealership, my
Mr Higgins has regained my trust in this dealership, my Cadillac Lyriq was service and he also fixed a few things that I wasn't aware. He stayed in contact with me throughout the repair process and had the car charged, cleaned, and ready to go when I arrived to pick up. Top-notch service because of Mr Higgins Tydis
Mar 31, 2026
Nae was very thorough with the problem I was having with
Nae was very thorough with the problem I was having with my XT6. He explained the problem that was going on for me to easily understand. He is very courteous and kept me informed when my vehicle was ready to be picked up. He is very efficient and I really appreciate the way he treated me as a customer.
Kathy Perkins
Inventory Manager
Jan 15, 2025
I Personally want to Thank Jamie Warren the GM of Jim
I Personally want to Thank Jamie Warren the GM of Jim Ellis Cadillac. His attention to my needs was OUTSTANDING. He made me feel at home and a long time friend. We connected on multiple levels. Sharing stories about our kids and experiences in life. Words can never express how good he made me feel. As a Man of Faith I look to connect with others on different levels. Jamie is someone who will be in my life and Jim Ellis will be my Dealership FOR LIFE! Jamie THANK YOU again helping me and my family. You made our decision buying a 2025 Cadillac Escalade Easy and Comfortable. Blessings to you my brother!
Oct 22, 2024
I’m writing this review after an incredibly frustrating
I’m writing this review after an incredibly frustrating and disappointing experience with Jim Ellis Cadillac of Atlanta. I expected a professional, straightforward transaction, but instead, I’ve been met with evasive behavior and unresolved issues for months. Full Payment Made, No Vehicle Delivered On August 14, 2024, I provided full payment for a 2023 Lamborghini Urus (VIN: ZPBUB3ZL0PLA27551) through a Certified Funds Note, compliant with all legal requirements under the Uniform Commercial Code (UCC). Despite this, Jim Ellis Cadillac has failed to deliver the vehicle and has provided no valid reason for withholding it. Customer Service Failure Multiple attempts to resolve this amicably have been ignored. I’ve sent formal notices and requests for written explanations via certified mail, and while they received these notices, they simply haven’t responded. This lack of communication and accountability is unacceptable for any business, let alone one dealing in high-value transactions. Breach of Trust and Legal Obligations Even more concerning is the fact that the vehicle is still listed for sale on their website, despite my full payment being tendered months ago. This indicates a serious breach of contract and possibly conversion of property. It’s troubling that Jim Ellis Cadillac would engage in such behavior, leaving a paying customer without any resolution for nearly three months. Conclusion: I would strongly advise potential customers to reconsider doing business with this dealership. They have displayed an alarming disregard for legal obligations, customer satisfaction, and basic professionalism. I will be pursuing legal action to resolve this matter, and I hope others are spared from similar treatment. Avoid Jim Ellis Cadillac unless you're willing to risk delays, poor service, and serious legal issues.
Vance Robinson
Sales Professional
Jun 07, 2026
We had an outstanding experience purchasing our 2026
We had an outstanding experience purchasing our 2026 Cadillac Escalade from Vance. From the very beginning, he made the entire process straightforward, professional, and stress-free. What stood out most was his transparency. He communicated clearly, answered every question honestly, and never made us feel pressured. There were no surprises or last-minute games, just open communication. Vance and manager Patrick also made the ease of doing business/transaction exceptional. He was responsive, organized, and respected our time, allowing us to complete the purchase efficiently while still making us feel valued as customers. Buying a vehicle at this price point should feel seamless, and Vance and his team delivered exactly that. If you're looking for someone who is knowledgeable, trustworthy, and genuinely focused on providing a great customer experience, we highly recommend working with him. We couldn't be happier with our new Escalade and the service we received.
Jul 14, 2025
Vance was amazing to work with, very accommodating,
Vance was amazing to work with, very accommodating, patient and professional. Worked with the GM Jamie and the finance department for a smooth transaction. Highly recommend.
Jeremy Shivers
Valet Manager
Jun 27, 2023
Couldn’t ask for better customer service or a better
Couldn’t ask for better customer service or a better experience at a luxury car dealership in general! 5 stars all around, sales, service, even the owner was nice enough to come out to congratulate me on my purchase!
Feb 02, 2023
Worst service place ever Everyone is a liar and has no
Worst service place ever Everyone is a liar and has no clue what they are doing
Zane Cobb
Sales Professional
Jan 03, 2026
Things could've been a lil more efficient but we got it
Things could've been a lil more efficient but we got it done. Ultimately I accomplished the intended purpose.