Welcome to Jim Ellis Cadillac

I drove all the way downn from Alaska to purchase a new Hummer they had on the lot. I was greeted by a tall drink of water with a beautiful accent named Jonathan Arante, who asked us if we needed any food or drinks after such a long drive. We have never had service like this before and were blown away by the complete vehicle demonstration. These guys were so top notch!! To top things off we even had a visit from the GM Jamie Warren thanking us for our business. (Super Handsome I might add). I have never felt so good spending 6 Figures in my life! Thank you to Everyone at Jim Ellis Cadillac!!!

Very professional and attentive service

I needed a rear seat video screen repaired but was warned it might not be under warranty. The service consultant went above and beyond to take pictures and write up the cause of damage to get screen repaired under warranty. They always go the extra step. They have a great TEAM in their service department. I would highly recommend.

Great service & customer service

Brandon Black’s customer service was exceptional! I came in for a routine oil change and tire rotation but had additional questions about maintenance. He was patient, knowledgeable, and professional. Additionally I needed assistance with a parts issue and he personally took care of it without my prompting. I appreciate that above and beyond type of service. I will definitely be back for continued maintenance in the future!

Have to thank Brandon and the service team for taking care of an oil change, tire rotation and more this morning. Knew it would take some time. So, I worked ahead for a couple hours in their waiting area. Great space with outlets to plug-in, great WiFi (thankfully), and Starbucks coffees or water, if you like. While checking out, Brandon looked for current GM discounts for service to make sure I received a great price, which ended up free with my GM rewards points! And, I’m always grateful for the car wash & tire shine. All this… and I drive a Traverse. Thankful for their service department since my experience at a Chevy dealership across town was awful, previously. JEC is open late on Saturdays, too! Thanks guys.

Repeat customer - never disappointed. Problems happen, but how you fix them is what counts. Folks like Brandon and Tyler make the problems pretty much seamless - that’s what counts. For folks who get paid to fix things they didn’t personally break? Can’t do any better. Punctual, reliable, expedient. Price? Well, you get what you pay for. That’s why we own Cadillacs. Don’t shoot the messenger. Just give them your trust and money and know you’ve made a good call.

One of the best purchasing experiences! Everyone was professional and easy to deal with. Joseph took care of everything and his follow through was fantastic. Justin was great and is an example of how sales managers should interact with customers. Lastly, Mark in finance was quick and efficient. I told him what I wanted and he made it happen. Thanks Jim Ellis Cadillac!

Brandon Black was able to get me scheduled and service completed within 2 days of dropping by without an appointment. Other local Cadillac dealers were scheduling 2 weeks out. Service and attention to details were exceptional. Brandon provided Lyft to/from work complementary and even impeccably hand washed my CT5-V.

I've worked with Brandon B. at both Chevy/GMC and now Cadillac for my tahoe and yukon. He is an excellent communicator, friendly, and transparent. This is the only dealership in Atl that I will trust with my vehicles due to my experience working with Brandon and the team. The industry needs more folks like this.

Paloma was Great. I was nervous when I got there, being a 27 year old woman and never bought a car on my own. she made the whole process quick and simple. start to finish in less then 2 hours. I’ll be using her again in the future. Thanks, Jessica

Justin was a pleasure to work with. He took care of every detail and delivered the vehicle to our home and educated my wife on the features of the vehicle. Jim Ellis came through again for our family!!

Alan C. Was great and very informative and made the process super easy! I would definitely do business with him again

Purchased a vehicle Tuesday 6/21/24. Best Dealership in the world. Patrick (Manager) has the best personality I have came across in Sales as well as Jason. The entire staff had such a outgoing friendly attitude. I will highly recommend you buy your next vehicle with Jim Ellis Cadillac.

Being an out of state purchaser with a trade in I was quite skeptical at first about the whole procedure. My salesman Joseph and finance manager Kevin made the process easier than expected with very little hiccups right down to the delivery and pickup of my vehicle. Great dealership to do business with Thankyou!

Joseph was great to deal with. Honest, straight forward and very concerned about our vehicle needs. We will recommend Joseph to everyone.

Justin was courteous, polite, patient, accommodating, supportive, professional, knowledgeable and friendly. Everyone one else I dealt with apart from the receptionist was quite pleasant to deal with... good customer service program.

I dreaded having to shop for a new car after 24 years with the same ride. Justin Perlino changed my mind. Communication was quick and responsive and done, for the most part, online or over the phone. They had the Lyriq I wanted in the color I preferred and even found some additional discounts I was eligible for. This was NOT the experience I had at other dealerships in the Atlanta area.

Bobby was very nice and patient. First sale person that I encountered that I could trust because he made sure that I left satisfied with my purchase.

I recently had the pleasure of working with Bobby at Jim Ellis Cadillac to purchase my new Cadillac Lyriq, and I couldn't be more satisfied with my experience. From the moment I walked into the dealership, Bobby's professionalism and friendly demeanor immediately put me at ease. Bobby's knowledge about the Cadillac lineup, especially the Lyriq, was impressive. He took the time to understand my needs and preferences, ensuring he recommended a vehicle that suited my lifestyle and budget. His patience and willingness to answer all my questions made the entire process smooth and stress-free. What stood out the most was Bobby's genuine interest in helping me find the right car rather than just making a sale. He provided detailed explanations about the Lyriq's features, performance, and cutting-edge technology, allowing me to make an informed decision. During the test drive, Bobby was attentive and encouraged me to take my time to truly experience the car's capabilities. The negotiation process was straightforward and transparent. Bobby was respectful and worked diligently to get me the best deal possible. There were no surprises or hidden fees, which I greatly appreciated. Even after the purchase, Bobby followed up to ensure I was completely satisfied with my new Cadillac Lyriq. His dedication to customer service is truly commendable. In summary, my experience with Bobby at Jim Ellis Cadillac was exceptional. He is an outstanding sales consultant who goes above and beyond to ensure his clients are happy. I highly recommend Bobby to anyone in the market for a new vehicle, especially the innovative Cadillac Lyriq.

Bobby was an amazing salesperson, now friend from beginning to end of our car buying experience. He was extremely professional and listened to my husband’s needs. He made the deal happen so effortlessly and he has been in touch with us ever since. We stopped by almost at closing time and Bobby never rushed us during the process. He even took time to go and grab our vehicle and bring it back over to the dealership from a remote location. He was in constant contact with us. It only took a few minutes for him to find the perfect vehicle. Jim Ellis Cadillac please take care of Bobby because you do not find car salesmen like him anymore! He is officially invited to our family gatherings and now one of our nephews!!!😊

Had a first class car buying experience working with Alan and Marc. I was overly impressed with their communication and ability to provide a positive experience from start to finish. I could not be more pleased with my vehicle. 10/10 would recommend.

Wanted to get into a EV and the entire team was so helpful in teaching me about the switch and helped me get where I wanted. Highly recommend!!

My salesperson Jonathan Arante was great and made the car buying process very easy! I am very happy with my car! Thank you

Don’t hesitate to work with Justin and Jim Ellis. We hate the process of buying vehicles, the high pressure sales dance is exhausting. Justin, met my husband at the end of the work day to show him the vehicle we had found on their website. No expectations or pressure that evening during the test drive. He answered the rest of our questions by phone or text and we finalized the purchase electronically four days later. The truck was delivered to our home. We felt like their most important customers. Easiest vehicle purchase we have ever made. We already know where we will buy our next vehicle and who we will work..Justin.. hands down.